KDDollGallery Shipping Information

Our Commitment

At KDDollGallery, we're committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That's why we've partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience.

On this Shipping Information page, you'll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.

Free Shipping

We provide FREE worldwide shipping for all love dolls. However, there are certain countries with strict laws prohibiting love dolls and we are unable to ship to those locations. Click here to find out in which countries love dolls are legal & illegal.

There are no hidden or additional fees for customers in the USA, UK, and EU. The price you see includes all taxes and customs clearance charges, and we handle these fees whenever possible. For these countries, we always pre-pay customs taxes and shipping charges for you, so there are no extra costs.

For CAN, NOR, AUS, SE, SA, and some other countries, we are unable to pay import charges upfront. However, we are willing to share up to 50% of the duty fees (maximum $150 USD) with you, and we will handle the liaison with import customs to make the process as stress-free as possible. The additional fee is usually around $150 in total, and we can provide you with an estimate of the cost before your purchase in most cases.

Discreet Shipping

We value your privacy. All of our love dolls are shipped in packaging that is completely covert.

• Love dolls are delivered in a plain, unbranded brown box.
• The contents of the package are unknown to the handler or courier.
• The outer box will not have any labels indicating the doll.

Production Time

It usually takes 3-5 weeks to make a doll. But depending on the brand and material, it may take less or longer. In some cases, we can expedite production for you as needed.

Below is a list of popular love doll brands and their estimated production times for your reference. Production time may be delayed during holidays (The New Year Holiday, Christmas Day, The National Day, The Chinese Spring Festival, etc).

Brand	Estimated Time	Additional production time due to advanced options
WM Doll / YL Doll	15-20 Days	Implanted hair +10 Days, ROS mouth +30 Days
SE Doll	15-20 Days	Auto-blowjob +15 Days
Starpery Doll	35-45 Days	Implanted hair +10 Days
MLW Doll	20-25 Days
Zelex Doll	30-35 Days

Shipping Time

In-Stock Dolls

All in-stock items will ship between 1-2 business days after payment is received.

Custom-made Dolls

Delivery time depends on the manufacturer; however, any item that does not have "In Stock" in the product name will be custom ordered. Here we list the shipping times of different shipping carriers.

It's an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

Shipping Carrier	Country	Shipping Time
Fedex	USA	8-12 Days
UPS	USA/Canada	6-8 Days
UPS	Australia	7-10 Days
UPS	European Countries	15-35 Days
EUB Post Service	Global	20-30 Days

Tracking Package

We will send you a tracking number by email if the package is shipped. Please keep an eye on your package tracking in case it gets in trouble (eg, suspending tracking, missing item, etc.) till it is delivered.

Typically, your package will be shipped directly to your location by FedEx/UPS, so you can expect quick logistics updates on your tracking number and monitor your package delivery progress anytime.

Package Issues

If you encounter any of the following situations upon receiving your package, please report it to us promptly.

• Incorrect Package: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
• Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.
• Missing Package: If the tracking number shows your package is delivered but you didn't receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)

Click here for more information about order cancellation, refund, or return.